Refund and Return Policy

TERMS AND CONSEQUENCES OF WITHDRAWAL, CANCELLATION AND TERMINATION OF THE AGREEMENT

1) In the event that one of the essential elements of the contract changes before the start of the package tour, the consumer may accept this change or use one of the following optional rights, provided that he/she notifies the AGENCY in writing or with the Permanent Data Storage that he/she does not accept the change.
a) Participate in another tour of equal or higher value offered by the AGENT
b) Participating in a lower value package tour, provided that the price difference is refunded.
c) Withdrawing from the contract without paying any price

2) In case of revocation from the contract, the AGENT is obliged to return all the price paid by the CONSUMER to the CONSUMER without any deduction from the date on which the notification of withdrawal from the contract is received.

3) In case the package tour is canceled by the AGENT before the start of the package tour due to a reason not caused by the consumer, the CONSUMER agrees with the contract 7.1. may exercise the optional rights specified in the article.

4) If it is determined that the AGENT fails or cannot fulfill an important obligation after the package tour has started, the AGENCY offers alternative arrangements that do not cause additional costs to the CONSUMER for the continuation of the package tour and compensates the difference between the services offered and the services offered to the CONSUMER. The CONSUMER may withdraw from the contract by not accepting the alternative arrangement. In this case, the AGENT’s right to charge a fee ends and the payments made are refunded within fourteen days at the latest, if the participant has paid cash as of the date of withdrawal from the contract. However, the AGENCY may demand an appropriate compensation from the consumer for the actions it has performed up to that time, as long as it benefits from the service.

5) The CONSUMER has the right to terminate the contract unilaterally, provided that it notifies the AGENCY in writing or with a permanent data keeper. If this termination is notified at least 30 days before the start of the package tour; Excluding the costs arising from compulsory taxes, duties and similar legal obligations, the price paid is returned to the CONSUMER without any deduction. However, if this termination is notified less than 30 days before the start of the package tour;
40% of the tour price in case of cancellation until 30-21 before the start of the tour
60% of the tour price in case of cancellation until 20-15 before the start of the tour
In case of cancellations made 14 days before the start of the tour, the entire cost of the tour is invoiced to the CONSUMER as compensation for withdrawal.

6) Under the conditions stated in 5 above, the remaining amount will be refunded to the CONSUMER, after deducting the irrevocable payments (such as plane, hotel) made for the package tour they have participated in.

7) For the consumer or his first degree relatives; Force majeure situations in the laws, severe accidents that prevent the consumer from fulfilling any of the provisions of the ship package tour contract, serious illness requiring treatment, death situations are considered force majeure for the CONSUMER. The consumer has to prove the existence of force majeure with a valid document to be obtained from official institutions.
In case the consumer makes a written or permanent data storage notification less than 30 days before the start of the package tour, due to a situation that he could not foresee and prevent despite all due diligence, or due to force majeure reasons specified in this article, taxes, fees, etc., which must be paid, are obligatory. Except for the costs arising from legal obligations and the costs that can be paid and documented to third parties and are non-refundable, the price paid by the consumer without any deduction is returned to the CONSUMER within 14 days at the latest, from the receipt of the notice of termination to the AGENT.

8) The CONSUMER can transfer the tour to the person they want until 7 days before the start of the service. The transferee is responsible for the balance and all costs arising from the transfer together with the transferor. The CONSUMER is obliged to submit all cancellation/transfer requests in writing to the AGENT before the start of the service.

9) In the event that the CONSUMER does not notify in writing that he will participate in the service that he missed, the AGENCY has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the CONSUMER for such cancellations.

10) When deemed necessary, the AGENCY may partially or completely cancel the tours it has announced or registered before the start of the service, provided that the CONSUMER is notified. At the same time or during the service, the AGENCY may change the names of the hotels within the scope of the service, transportation vehicles and their places of departure, and the order of visits of the places specified in the program and shown as places to visit. If the CONSUMER does not accept these changes and cancellations for justified reasons, he has the right to cancel the reservation and get a refund of the unconsumed service fees. In this case, cancellation conditions apply. AGENT has the right to transfer its passenger to another agency. The AGENT may change the tour sales price for other tour participants as the tour date approaches.

11) In the cancellations of 15 days or earlier in scheduled flights, the penalties and deductions applied by the airline as per the ticket rules are reflected to the consumer exactly. No excuses are valid for cancellations of 15 days or more on scheduled and charter flights, and there is no refund of airfare.

12) Compulsory travel insurance, health insurance fee made pursuant to the law numbered 1618. In all cancellations and/or changes made by the consumer, this fee is collected from each consumer, even if there are cancellations and date changes more than 30 days before the start of the service.

This contract has been drawn up in English, Arabic, French and Turkish, and the Turkish translation will be taken as a reference in all disputes arising from possible translation problems.